1. Introduction

Platform (“we”, “our”, “us”) is committed to protecting your privacy. This Policy explains how we collect, use, disclose, and safeguard information when you use our platform, join events, or interact with community features.

By using our services, you agree to this Policy. If you do not agree, please discontinue use of the services.

2. Information We Collect

2.1 Information You Provide

• Account: Username, email, password, age, region
• Profile: Avatar, bio, roles, game preferences
• Payments: Billing details handled by processors (we do not store full payment data)
• Event Data: Registrations, teams, match reports, appeals
• Comms: Messages, support tickets, forum posts, voice/text chat metadata
• Verification: ID where required for prize compliance and fraud prevention

2.2 Automatically Collected

• Device: IP, OS, device IDs
• Usage: Sessions, features used, match participation
• Performance: Latency, error logs, crash reports
• Location: Approximate location via IP for regions and matchmaking
• Cookies: Essential, analytics, and preference cookies

2.3 From Third Parties

• Linked Accounts: Discord, Twitch, YouTube profile data (with permission)
• Publishers: Stats and achievements for integrated titles
• Anti-Cheat Partners: Signals used to enforce fair play
• Payment Processors: Transaction confirmations and fraud checks

3. How We Use Information

• Operate Services: Provide events, matchmaking, and platform features
• Manage Accounts: Authentication, prize distributions, receipts
• Balance Matches: Ratings and preferences to create fair lobbies
• Communicate: Event updates, policy notices, and service alerts
• Improve: Analyze usage and performance to enhance reliability
• Secure: Detect and prevent cheating, fraud, and abuse
• Comply: Legal obligations and regulatory requests
• Market: Optional promotions with opt-out controls

4. Sharing Information

We may share information as follows:

4.1 With Consent

For example, displaying your profile in public leaderboards or broadcast overlays.

4.2 Service Providers

• Cloud hosting and CDNs
• Payment processors
• Anti-cheat and risk vendors
• Analytics and communications platforms

4.3 Legal

To comply with the law, enforce policies, or protect rights and safety.

4.4 Business Transfers

In a merger, acquisition, or asset sale, data may transfer to the acquirer.

5. Data Security

• Encryption: TLS in transit; appropriate encryption at rest
• Access: Role-based controls and MFA for staff
• Testing: Security reviews and assessments
• Monitoring: 24/7 monitoring and incident response
• Payments: PCI-compliant processors

No method is 100% secure. We cannot guarantee absolute security.

6. Your Rights

6.1 Access & Portability

Request a copy of your data in a portable format.

6.2 Correction

Update inaccurate data in settings or contact us.

6.3 Deletion

Request account deletion subject to legal holds.

6.4 Opt-Out

Opt out of marketing and certain analytics where supported.

6.5 Restrict/Obj ect

Request limits on processing in certain cases.

7. International Transfers

We operate globally. Where data moves across borders, we use appropriate safeguards such as Standard Contractual Clauses or adequacy mechanisms.

8. Children’s Privacy

The services are not directed to children under 13 (or 16 where applicable). If you believe a child provided data, contact us at [email protected].

9. Cookies

We use essential, analytics, and preference cookies. Manage preferences via your browser or device settings.

10. Third-Party Links

Links to third-party sites or services are outside our control. Review their privacy policies.

11. Changes

We may update this Policy. Material changes will be notified via email or in-product notice. Continued use means acceptance.

12. Contact

Questions or requests: